Shipping & Delivery Policy

This Policy explains how Grella Industries packs and delivers orders placed through grella.in.

1. DELIVERY AREA

We currently deliver within India to serviceable postal codes. Availability may depend on the delivery address, product restrictions and courier coverage. We do not currently offer international delivery through the website.

2. ORDER PROCESSING

Orders are usually packed and dispatched within 1–2 business days after the order is accepted and payment is confirmed, unless a different dispatch estimate is shown before purchase. Sundays, public holidays, payment review, stock verification or address clarification may affect dispatch timing.

3. DELIVERY ESTIMATE

After dispatch, delivery usually takes 5–7 business days. Delivery dates are estimates rather than guarantees because courier capacity, weather, public restrictions, remote locations and other events outside our reasonable control may cause delays. If we become aware of a material delay, we will take reasonable steps to update you.

4. SHIPPING CHARGES

Any applicable delivery charge, discount or free-shipping offer will be shown before you confirm the order. We will not add an undisclosed compulsory delivery charge after order confirmation.

5. ADDRESS AND CONTACT DETAILS

Please provide a complete delivery address, correct postal code and reachable telephone number. Contact us immediately if you notice an error. We can change an address only if operationally possible before the order is handed to the courier. Additional costs caused by an incorrect or incomplete address may be payable by the customer where permitted by law and disclosed before redelivery.

6. TRACKING AND DELIVERY ATTEMPTS

Where tracking is available, we will provide it by email, SMS, WhatsApp or the order-status page. The courier may contact you to complete delivery. If a parcel is returned after reasonable delivery attempts, contact us so that we can review redelivery or refund options based on the circumstances and applicable law.

7. DAMAGED, MISSING, INCORRECT OR LATE ORDERS

Inspect the parcel promptly after delivery. If it is damaged, unsealed, missing items, incorrect, or materially later than the stated schedule, contact us under our Return, Refund & Replacement Policy. Please retain the product, outer packaging and invoice while we assess the issue.

8. CONTACT US

For delivery questions, include your order number and postal code when contacting us:

Business: Grella Industries
Website: https://grella.in/
Email: info.grellaindustries@gmail.com
Phone: +91 75676 75750