Return, Refund & Replacement Policy

Grella seasonings are packaged food products. For food-safety reasons, we generally cannot accept a change-of-mind return after delivery. We will, however, provide an appropriate remedy when a product is damaged, defective, unsafe, expired, incorrect, missing, materially different from its description, or delivered late beyond the stated schedule for reasons not caused by force majeure. This Policy does not limit your rights under applicable consumer law.

1. WHEN YOU MAY REQUEST HELP

Please contact us if:

• the outer package or bottle arrived broken, leaking, unsealed or materially damaged;
• an item, flavour or pack size is missing or different from your order;
• the product is expired, appears unsafe, or has a quality defect;
• the product is materially different from the description or characteristics shown when you ordered; or
• delivery is materially later than the stated schedule, except where the delay results from force majeure or circumstances outside reasonable control.

2. REPORTING AN ISSUE

Please report a delivery or product issue within 7 days after delivery. A latent food-quality or safety issue discovered later will be assessed reasonably according to the nature of the issue, the best-before period and applicable law.

Include your order number, the problem, and clear photographs or a short video of the product, batch or date marking, invoice and outer packaging where reasonably possible. Do not consume a product that appears unsafe, contaminated, tampered with or expired.

3. ITEMS THAT GENERALLY CANNOT BE RETURNED

Unless a legal right or one of the eligible issues above applies, we cannot accept:

• change-of-mind returns or dislike of a flavour;
• products opened, used, altered or stored contrary to label instructions; or
• claims where the available information reasonably shows that the problem arose after delivery through misuse or improper storage.

4. ASSESSMENT AND REMEDY

We may ask reasonable questions or request evidence needed to assess the claim. Depending on the circumstances and your legal rights, the remedy may be replacement, supply of a missing item, refund, or another mutually agreed resolution. We will not charge additional delivery fees for a replacement required because of our error or an eligible product issue.

5. REFUNDS

When a refund is approved, we will refund the eligible amount, including any delivery charge attributable solely to the affected item or failed order. Refunds for prepaid orders are normally initiated to the original payment method within 5–7 business days after approval. Your bank or payment provider may require additional time to credit the funds. For cash-on-delivery orders, we will contact you to arrange an available lawful refund method.

6. CANCELLATIONS

If you want to cancel an order, contact us as soon as possible. We will confirm whether cancellation is possible. An order that has already been packed, handed to the courier or dispatched may not be cancellable, without affecting any rights that apply if the product later arrives damaged, defective, incorrect or otherwise non-compliant.

7. CONTACT AND COMPLAINT HANDLING

Send your order number and supporting details to the contact below. We aim to acknowledge a consumer complaint within 48 hours and resolve it within one month of receipt, subject to the nature and complexity of the matter.

Business: Grella Industries
Website: https://grella.in/
Email: info.grellaindustries@gmail.com
Phone: +91 75676 75750