PRIVACY POLICY

Last Updated: February 3, 2026

At Grella (accessible from https://grella.in/), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Grella and how we use it.

1. INFORMATION WE COLLECT

We collect several different types of information for various purposes to provide and improve our Service to you:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
  • Payment Data: While we do not store credit card details on our servers, payment information is processed by our third-party payment gateways (e.g., Razorpay, CCAvenue).
  • Log Files: We follow a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, and referring/exit pages.

2. HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

  • Process and deliver your orders for Grella seasonings and supplements.
  • Communicate with you regarding your order status or customer support.
  • Send you promotional emails or SMS about new products and offers (you can opt-out at any time).
  • Improve, personalize, and expand our website.
  • Find and prevent fraudulent transactions.

3. COOKIES AND WEB BEACONS

Like any other website, Grella uses "cookies." These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

4. THIRD-PARTY PRIVACY POLICIES

Grella's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers (like Google Analytics or Payment Gateways) for more detailed information.

5. DATA PROTECTION RIGHTS (India IT Act)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

6. SECURITY

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. CHILDREN'S INFORMATION

Another part of our priority is adding protection for children while using the internet. We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately.

8. CONTACT US

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

Email: nisargsavalia5@gmail.com
Phone: +91 9426680259
Mailing Address: Ahmedabad, Gujarat, India.