Privacy Policy

This Privacy Policy explains how Grella Industries ("Grella", "we", "us" or "our") collects, uses, shares, retains and protects personal data when you visit grella.in, place an order, contact us, or request a back-in-stock notification.

1. PERSONAL DATA WE COLLECT

Depending on how you use the website, we may collect:

• Identity and contact data: name, email address, telephone number, billing address and delivery address.
• Order data: products, quantities, prices, discounts, order status, delivery details, returns, refunds and customer-support history.
• Payment-related data: payment status, transaction reference and limited payment information supplied by the payment provider. We do not directly store complete card details.
• Device and usage data: IP address, browser and device type, pages viewed, referring pages, approximate location derived from IP, cookie identifiers and diagnostic information.
• Communications and preferences: messages sent to us, reviews, marketing choices, favourites stored on your device and back-in-stock requests.

2. HOW WE COLLECT DATA

We collect data directly from you when you place an order, submit a form or contact us; automatically through the website and cookies; and from service providers involved in payment, fraud prevention, fulfilment and delivery.

3. WHY WE USE PERSONAL DATA

We use personal data only for legitimate and stated purposes, including to:

• process payment, accept, pack, dispatch and deliver orders;
• provide order updates, customer support, replacements and refunds;
• send a requested back-in-stock alert;
• detect fraud, secure the website and troubleshoot errors;
• maintain accounting, tax, product-safety and legal records;
• understand website performance and improve our products and services; and
• send marketing communications where you have chosen to receive them or where otherwise permitted by law.

You may withdraw marketing consent at any time using the unsubscribe method in the message or by contacting us. Withdrawing consent does not affect processing already carried out lawfully and does not prevent us from sending necessary order or service messages.

4. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies or similar technologies needed for cart, checkout, security and site operation. Where enabled, analytics or advertising technologies may also measure use of the website and campaign performance. Browser settings can block or delete cookies, but disabling essential cookies may prevent the cart or checkout from working correctly.

5. WHEN WE SHARE DATA

We may share only the data reasonably necessary with:

• Shopify, which hosts and operates the store;
• payment providers and banks involved in a transaction;
• couriers, fulfilment partners and address-verification providers;
• technology, security, analytics and customer-support providers used by us;
• professional advisers, auditors or insurers where necessary; and
• government authorities or other parties where required by law, to protect rights or safety, or in connection with a lawful business reorganisation.

We do not sell personal data. We require service providers to handle data only for authorised purposes and with appropriate safeguards.

6. INTERNATIONAL PROCESSING

Some service providers may process personal data outside India. Where this occurs, we take reasonable steps to use providers and arrangements permitted by applicable law and designed to protect the data.

7. RETENTION

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, product-safety obligations and legal claims. Retention periods vary by record type. When data is no longer required, we delete or anonymise it where reasonably practicable, unless the law requires longer retention.

8. SECURITY AND DATA INCIDENTS

We use reasonable administrative, technical and organisational safeguards designed to protect personal data. No online system is completely secure. If a personal-data incident occurs, we will take appropriate containment and notification steps as required by applicable law.

9. YOUR CHOICES AND RIGHTS

Subject to applicable law, you may ask us to provide information about your personal data, correct or update inaccurate data, erase data that is no longer required, withdraw consent, or address a grievance about our handling of your data. We may need to verify your identity before acting on a request, and we may retain information where required by law or for permitted legal purposes.

10. CHILDREN

The website is intended for adults capable of placing an order. We do not knowingly seek to process personal data of a person under 18 without the consent of a parent or lawful guardian where such consent is required. If you believe a child has provided personal data improperly, please contact us.

11. THIRD-PARTY WEBSITES

Links to third-party websites are governed by those third parties' privacy practices. We encourage you to review their notices before providing personal data.

12. CHANGES TO THIS POLICY

We may update this Policy when our data practices or legal obligations change. The revised version will be posted here with a new "Last updated" date.

13. PRIVACY CONTACT AND GRIEVANCES

To exercise a privacy right, withdraw consent, or raise a privacy complaint, contact us using the details below and include enough information for us to identify and respond to your request.

Business: Grella Industries
Website: https://grella.in/
Email: info.grellaindustries@gmail.com
Phone: +91 75676 75750